Customer conversation workflow

Support Inbox

View routed conversations, inspect customer context, assign ownership, and prepare support or utility replies.

JD

Delivery update request

Can I get a delivery update for order TEST-1001?

facebook
SA

Instagram account routing

Please confirm which team handles my service request.

instagram
C+

WhatsApp service follow-up

Hello, I need help with my service ticket.

whatsapp

Active conversation

Delivery update request

Customer
Jahid Demo
Channel
Facebook Messenger
Owner
Support team
Latest message
Can I get a delivery update for order TEST-1001?
Support reply
Thanks. We are checking order TEST-1001 and will send an update shortly.
Utility update
Update for TEST-1001: your delivery is scheduled for today between 4 PM and 6 PM.