{
  "product": "VoiceDrive Messaging",
  "conversations": [
    {
      "id": "msg_1001",
      "channel": "facebook",
      "customer": "Jahid Demo",
      "handle": "Messenger customer",
      "subject": "Delivery update request",
      "status": "Open",
      "owner": "Support team",
      "lastMessage": "Can I get a delivery update for order TEST-1001?",
      "response": "Thanks. We are checking order TEST-1001 and will send an update shortly.",
      "utilityUpdate": "Update for TEST-1001: your delivery is scheduled for today between 4 PM and 6 PM."
    },
    {
      "id": "ig_2001",
      "channel": "instagram",
      "customer": "Sara Ahmed",
      "handle": "@sara_demo",
      "subject": "Instagram account routing",
      "status": "Ready",
      "owner": "Social support",
      "lastMessage": "Please confirm which team handles my service request.",
      "response": "Your Instagram message is routed to VoiceDrive Social Support."
    },
    {
      "id": "wa_3001",
      "channel": "whatsapp",
      "customer": "Customer +8801****109",
      "handle": "WhatsApp test contact",
      "subject": "WhatsApp service follow-up",
      "status": "Ready",
      "owner": "WhatsApp support",
      "lastMessage": "Hello, I need help with my service ticket.",
      "response": "Thanks. A support agent will follow up with your service ticket."
    }
  ]
}