VoiceDrive Messaging

Privacy Policy

VoiceDrive Messaging helps businesses receive, route, and respond to customer conversations. We collect account, message, and workflow data only when needed to provide the service, secure the platform, comply with legal duties, or process support requests.

Information we process

We may process customer identifiers, message content, timestamps, channel metadata, assigned agents, support notes, and operational logs. We do not sell customer conversation data.

How information is used

Information is used to deliver support workflows, maintain security, prevent abuse, debug delivery issues, and honor account deletion requests.

Deletion requests

Deletion requests can be sent through https://message.voicedrivebd.com/api/account/data-deletion. Each accepted request returns a confirmation URL that reports the request status.