Authorize business user
The setup flow starts with a business user who has permission to manage the Page and messaging assets.
Messenger support setup
Facebook Page Channel
Connect a business-owned Page, subscribe it to messaging callbacks, and route customer conversations into the support inbox.
Select Page
The Page selection step demonstrates pages_show_list and business asset ownership.
Configure webhooks
Use callback https://message.voicedrivebd.com/api/messaging/webhook and the dashboard verify token to complete webhook verification.
Receive and reply
A customer Messenger thread is converted into a support conversation with a compliant service reply.
Allowed usage mapping
Facebook permissions covered
- pages_show_list
- pages_manage_metadata
- pages_read_engagement
- pages_messaging
- pages_utility_messaging
- business_management
- Business Asset User Profile Access
- public_profile
facebook conversation
Delivery update request
Can I get a delivery update for order TEST-1001?
- Customer
- Jahid Demo
- Handle
- Messenger customer
- Status
- Open
- Owner
- Support team
- Reply
- Thanks. We are checking order TEST-1001 and will send an update shortly.
Webhook verification
https://message.voicedrivebd.com/api/messaging/webhook
GET with hub.mode, hub.challenge, and hub.verify_token returns the challenge when the token matches.