Operational safeguards

Security

VoiceDrive protects customer conversation workflows with scoped access, signed callbacks, policy controls, and deletion handling.

Signed webhooks

Message callbacks are verified at https://message.voicedrivebd.com/api/messaging/webhook before events are accepted.

Only invited business users can access connected Pages, customer threads, and reply tools.

Support replies and service updates are separated from promotional copy handling.

Deletion requests are handled through https://message.voicedrivebd.com/data-deletion.