Choose business asset
The setup flow shows the selected WhatsApp Business Account and phone number.
Business messaging
WhatsApp Business Channel
Connect a WhatsApp Business Account and business phone number for customer support intake and service replies.
Receive customer message
A customer support message is routed into the same VoiceDrive inbox model.
Send support reply
Agents can respond to customer requests from the business workspace using compliant support copy.
Allowed usage mapping
WhatsApp permissions covered
- whatsapp_business_management
- whatsapp_business_messaging
whatsapp conversation
WhatsApp service follow-up
Hello, I need help with my service ticket.
- Customer
- Customer +8801****109
- Handle
- WhatsApp test contact
- Status
- Ready
- Owner
- WhatsApp support
- Reply
- Thanks. A support agent will follow up with your service ticket.