Authorize with Meta
The business user selects the Instagram professional account connected to the business.
Business identity
Instagram Business Channel
Connect an Instagram professional account so the support workspace can label and route Instagram conversations to the correct business asset.
Confirm identity
VoiceDrive displays the account username, profile image, and connected status for routing context.
Route to support
Incoming Instagram conversations can be associated with the correct business identity when messaging permissions are added.
Allowed usage mapping
Instagram permission covered
- instagram_basic
instagram conversation
Instagram account routing
Please confirm which team handles my service request.
- Customer
- Sara Ahmed
- Handle
- @sara_demo
- Status
- Ready
- Owner
- Social support
- Reply
- Your Instagram message is routed to VoiceDrive Social Support.