Authorize with Meta
The business user selects the Facebook Page whose Instagram professional account should be connected.
Direct messaging
Instagram Business Channel
Connect an Instagram professional account so the support workspace can receive Instagram Direct messages and reply to them from the shared inbox.
Confirm identity
VoiceDrive displays the account username, profile image, and connected status for routing context.
Receive Direct messages
Instagram Direct threads arrive through the signed webhook and are normalized into the shared support inbox.
Reply as an agent
Agents reply inside the 24-hour standard window, or with the human_agent tag for up to 7 days when a support issue needs longer.
Allowed usage mapping
Instagram permission covered
- instagram_basic
- instagram_manage_messages
- instagram_manage_comments
- Human Agent
instagram conversation
Instagram account routing
Please confirm which team handles my service request.
- Customer
- Sara Ahmed
- Handle
- @sara_demo
- Status
- Ready
- Owner
- Social support
- Reply
- Your Instagram message is routed to VoiceDrive Social Support.